The challenge
To bring the company closer to its customers and improve the quality of customer support
Gascan needed to advertise services and inform clients in a clear, simple, and accessible way. Transparency is crucial to building trust.
The company challenged us to create a new platform to simplify the communication with customers and quickly carry out marketing campaigns
How we made IT matter
We mapped the touch points between Gascan and its clients and selected as well the most required information to create a user-friendly and responsive platform
After having understood Gascan’s business goals and clients’ needs, we concluded that a platform with 3 components was the right fit.
Website – We revamped the old website to turn it responsive and more appealing. We also changed the information architecture to improve search, navigation, and services subscription.
Customer Area – To relieve the workload of the customer support team, we developed a customer area where clients can manage their accounts, view and download invoices, consult energy consumption and get special offers.
Back office – The back office is the heart of customer relationship management. Gascan’s back office allows to manage website content, launch and monitor campaigns, speed up customer support, and communicate with specific groups
of clients.
Inspire helped me build a solid team of developers to create a worldwide gaming platform. Not only did they solve the technical challenge, but also anticipated several improvement aspects in my business. Real partners!
Lorem Ipsum
Managing Director at Gascan
Technology
Flutter
We built the application in Flutter, an open-source framework developed by Google for multi-platform applications using a single codebase. Flutter was the right choice for the job because it uses Dart, a language optimized for fast apps on any platform.
